Frequently Asked Questions
Q: What are the main benefits of joining?
A: You will save time and money. You'll save time learning exactly how to make
incredible cakes, cookies and candy, by watching professionals demonstrate each
step along the way, including real tips and tricks, by real experts. (And, on
the rare occasion that a mistake is made on camera, we keep it in, along with
the correction, so you can learn from it!) You'll also save time by finding answers to your questions quickly through our Search tab and through the helpful and friendly members at the forum.You'll save money because you'll learn
exactly what works and what to avoid.
Q: Why do you have to charge a membership fee?
A: Two main reasons: 1) Our staff, and 2) our production team. We employ an incredible,
full-time staff to answer your cake and cookie decorating questions, a full time
production team, including "on-screen and off-screen talent,"(e.g.; demonstrators,
camera operators, editors, programmers, etc.) which costs us considerable money
to support our members and deliver our high-quality videos online. Without membership
dues, we just wouldn't be able to offer you the same high-quality support or products.
Q: Can I cancel my membership at any time?
A: Yes, certainly. You may cancel your membership at any time. Just click on the "Subscriptions" link from the YummyArts Home Page or send an email to firstname.lastname@example.org
Q: Can I contact you directly if I have any questions or problems
once I sign up?
A: Absolutely! All YummyArts.com members get access to our 24/7 email "hotline."
This means that once your question is received, one of our experts will assist
you with a direct answer to your question, and usually within a matter of hours.
We get lots of email questions on a daily basis from our newsletter readers, and
we enjoy answering each and every one. But, all YummyArts.com members will get
top priority. Just click on the "Ask Mary Jane" button on the home page for decorating questions, and the "Ask Isabella" button for technical questions.
Q: Do I need any special software or computer to watch the online
A: Nope. Since Adobe Acrobat and Macromedia Flash Player comes pre-installed on
98% of the computers out today, there is an excellent chance you already have
what you need to open the Video Books and watch the movies. So, if you've been
able to see our sample videos so far, you'll be able watch the videos.
Q: Can we request certain videos to be made available?
A: Absolutely! In fact, we encourage it. We invite our members to send any requests
and suggestions to our support staff.
Q: Where is Samantha Mitchell?
A: Sam is still around and adores the cake & cookie decorating community, but
has decided to remain in the background during this new venture.
Q: Once I sign up, how quickly will I get access to the website?
A: Instantly. We know you'll want you to get started right away. And, in the unlikely
event you need assistance, help is only a click away!